Content Marketing Crowdsourcing Across Your Organization

CMCrowdsourcing

Most marketers are on-board the “content marketing train”, with 71% increasing investment in this area in the coming year. However, allocating funds to content marketing is only the first step.   The more challenging part is how to provide high quality, relevant content on a consistent basis to feed an efficient and effective content marketing engine.

Curata research indicates that best-in-class marketers will strive for a mix of 65% created content, 25% curated content and 10% syndicated content to help feed their engine.

ContentMix

We’ve spoken quite a bit about curation in past posts as well as covering syndication, and therefore for this post I’d like to focus more on the “created content” part of this mix – and even more specifically, about crowdsourcing content from within your own organization.  Curata defines created content and crowdsourcing as follows:

Created Content:  Original content authored on behalf of your organization. (internally or externally sourced)

Content Crowdsourcing:  Soliciting individuals both internally and/or externally to help fulfill the ideation and creation needs of a content marketing strategy.

43% of marketing organizations have a content marketing executive in place.  Many of these marketers have done a good job of building out a dedicated content development team, as well as outsourcing content development to freelancers and other third parties. However, these teams have yet to use crowdsourcing across their own organizations to help with the content marketing process; and in many industries (e.g. technology) the greatest source of knowledge lies in the brains of your own people.

CMExecutive

Crowdsourcing content across your organization can help you: 1) Save money; 2) Develop new ideas from the people that really understand your products, industries and customers; 3) Provide unique perspectives; and 4) Provide higher quality content that you just can’t outsource and that your own dedicated content development team may not be able to deliver.  As beneficial as crowdsourcing sounds in theory, its execution across a large organization can be quite challenging from a practical perspective.  Here are four tips to help you tap into the appropriate resources across your company for crowdsourcing ideas and actual content for improved content marketing:

1. Assess your internal resources.

    • Develop a map of your own organization:  The “typical” large organization can be divided into three main areas:  corporate, business units and regions.  Unfortunately, many of the functional disciplines and individuals that are great resources for crowdsourcing are siloed within these areas, with many physical and political barriers.  (refer to the below figure including examples of some of these teams)

LargeOrgTeams

  • Identify the location of pockets of insight and content to help with your content development process:  The best situation is to identify the individuals that are passionate about the topics that are part of your content marketing strategy, and where these individuals’ MBOs (managed business objectives) align with the objectives of your content marketing program.  You may be surprised at the amount of content that already exists across your organization, and simply needs to be repurposed. (check out Curata’s Content Marketing Pyramid for more information about repurposing content)
    • Look for help within product marketing if you’re a technology company.  IDC research indicates that 19% of marketing staff within technology companies are product and solution marketers; and that translates into a lot of marketers that are highly motivated to help build content within your organization to increase sales of the products that they represent.
    • Search for people that already have their own personal blog, since they may be very interested in contributing to your content creation process, but no one has ever asked for their involvement.
    • Identify prolific speakers who represent your company at industry conferences or customer events.
  • Identify channels that you can leverage to facilitate the crowdsourcing process:  For example, are there any internal social media communities or intranets that you can tap into for collecting content ideas from across your company?

2. Achieve alignment between your content marketing strategy and your resources’ objectives.

    • Align your content marketing strategy, or at least parts of it, with the people that you intend to include in your crowdsourcing strategy. (e.g., collaborate with their teams as part of annual and quarterly planning)
    • Achieve buy-in for participation in your content management process from those individuals that are accountable for each area. (e.g., Do include the VP of product marketing if you intend to crowdsource ideas and/or content from folks on their team)
    • Determine how your crowdsourcing contributors’ success is determined, and attempt to provide them with metrics from their participation that may help justify the time that they invest in their content marketing contributions.

3. Develop methods to involve and reward these individuals in your content marketing process.

    • Solicit ideas from contributors on a regular basis, either through specific content requests or a generalized request for brainstorming ideas. This may be accomplished through email, an internal community or social media channels.
    • Enable people to spontaneously contribute their ideas to your content marketing efforts as they go about their everyday work.  For example, Curata’s content marketing solution enables anyone to use a bookmarklet to identify content that they’d like to send to the content marketing team for curation and/or idea generation as they surf the web.
    • Interview contributors.  Most companies have subject matter experts (SMEs) that can captivate an audience on a specific topic, however, these SMEs may not have the time, inclination or skill-set to write a blog post or piece of content.  That’s when your content marketing team should step into action.  Team members could interview SMEs on topics and turn their answers into blog posts, air interview podcasts or capture interviews on camera for video blogs.
    • Reward your contributors. As previously mentioned, provide analytics back to your contributors to help them improve the value of their contribution and justify the impact that they’re making to the organization and their own team’s goals.  Publicly recognize their contributions through internal rewards and/or simple recognition in company newsletters.  Develop a contest to solicit content ideas or to develop content assets (e.g., videos).

4. Create simple personas of contributors across your organization.

As your crowdsourcing process becomes more mature, you may even develop segments of contributors to help with strategy development and solicitation of ideas and content.  Segmenting these contributors, or developing internal personas, will help improve your efficiency and effectiveness of your overall crowdsourcing process.  For example:

    • Content Strategist Carl:  A person that you must include in strategy development to better align content across the organization and to get their buy-in for use of their own staff in your crowdsourcing efforts.
    • Visionary Vern:  A person that can be a valuable contributor of ideas early in the crowdsourcing process, yet, cannot be relied upon for writing content.
    • Tech Guru Tom:  A person that is a valuable source of information for your audience, but they would never take the time to produce a piece of content or they simply are not good storytellers and/or presenters.
    • Voice of the Customer Veronica:  A person that is tightly connected to a specific industry, customer segment or persona who can represent the needs and pain points of your customer in the content ideation and creation process.

With the growing trend in content marketing, it’s important to discover this untapped potential in your organization to publish consistent and fresh content for readers. What methods have you found to be most successful for crowdsourcing content across your own organization?

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michael@curata.com'

Michael is the CMO of Curata. He is responsible for Curata's marketing strategy and all related activities. Michael has over 25 years of marketing and sales experience, having successfully launched and sustained three start-up ventures as well as having driven innovative customer creation strategies for large technology organizations. (e.g., IDC, Kenan Systems, Prospero (mZinga) and Millipore). Michael received his MBA from the MIT Sloan School of Management, as well as a BS in Engineering from Worcester Polytechnic Institute and an MS in Engineering from Northeastern University.